FAQ
Sizing & Fit
Q: What happens if the shoe I order doesn't fit perfectly? A: Order with complete confidence. The perfect fit is guaranteed. If your pair is too tight or a bit too loose, we will process a seamless size exchange.
Q: Do you carry larger shoe sizes? A: Yes, we specialize in catering to the "Big Steppers." Our core collections, including the Suede Loafers and Giovanni Leather Sneakers, are heavily stocked in European sizes 44, 45, 46, and 47.
Q: How do I know my exact size before ordering? A: We use standard European (EU) sizing. If you are unsure, you can view our detailed Size Guide directly on the product page, which includes simple instructions for measuring your foot and converting your UK or US size to the perfect EU fit.
Shipping & Delivery
Q: Are these items on pre-order? A: Absolutely not. We maintain a strict zero-dropshipping policy. Every item listed on our website is physically in stock at our Lagos fulfillment hub and ready for immediate dispatch.
Q: Do you deliver outside of Lagos? A: Yes, we offer fast and secure nationwide delivery across Nigeria. Once your order is confirmed, it is handed over to our trusted dispatch partners and tracked until it is safely in your hands.
Q: How long will it take to receive my order? A: Orders within Lagos are typically processed and dispatched for same-day or next-day delivery. Nationwide deliveries to cities like Abuja, Port Harcourt, and others are fast-tracked and usually arrive within a few business days. You will receive tracking details the moment your package is dispatched.
Product Quality & Care
Q: Are the Giovanni sneakers made from real leather? A: Yes, the Giovanni collection is crafted from 100% premium, durable leather. They are engineered to mold comfortably to your feet and maintain their executive aesthetic as they age.
Q: How should I care for my Amari Suede Loafers? A: To maintain the rich texture of the high-nap suede, we recommend keeping them away from heavy water exposure and using a soft suede brush to gently remove dust or dirt after wear.